Customer Testimonials

I have to tell you how grateful I am for the assistance I received from your claims representatives. Insurance is one of those necessities of life: you never really give it much thought until you really need it. When a pipe burst on the 8th floor of my apartment building, there was damage to several apartments below. Several tenants learned that they were neither adequately insured nor supported. Luckily, I was not only insured sufficiently, but was supported by an exemplary team of exceptional professionals.

P. Brawer, New York, NY

I wanted to write and thank you for your courteous, helpful and speedy assistance to us after a 50-foot branch sheared off, hit our roof, fell on our patio, and flattened our porch sofa. With the damaged roof, we did everything we could to protect our house before the next major storm came through. We so appreciated your quick approval of the tree surgeon and roofer, who were able to come before the rains. We were also happy that you approved so readily the porch furniture invoices. We could not have worked with anyone more helpful, efficient, and friendly.

T. Bickley, New Canaan, CT

I'm a retired insurance company executive with thirty five years of experience in the industry. I am keenly aware that most policyholders call or write to complain rather than praise. In your case, I want to offer deserved praise. My claims experience was handled perfectly by your company. From first report to claims payment everyone was very professional and genuinely interested in helping me repair the storm damage to my home. The turnaround time was superior and the terms of the settlement were both accurate and fair.

J. Coulter, Jr., Overland Park, KS

First of all THANK YOU! I can't thank you enough for all your help with my water disaster. The first check arrived before the walls and ceilings were all fixed! With all the money going out, it was really nice to have some coming in. Also, thank you for Friday. I called in the morning to tell you that my condo association was sticking me with their $2,500 deductible. You called me back at 4:30 to tell me a check was in the mail. You are truly amazing! No one gets that kind of service from their insurance company.

L. Snyderman, Stamford, CT

I want you to know how thankful my wife and I are for all of your help after the tropical storm last month. I have heard too many stories in the past few weeks from friends and neighbors about their insurance companies not returning phone calls, not sending checks that were promised, etc. People I spoke with could not believe you returned my call within an hour the morning after the storm. You have been professional, courteous and prompt with all my questions and for that I thank you.

J. Boehling, Richmond, VA

I received a telephone call from my mother-in-law this morning. She was reporting about how her kitchen is now completed and how pleased she was with the quality of the work, the timeliness of the work, and most especially, the caring and prompt response she received from Atlantic Mutual. She could not say enough good things about how you handled this claim and how much she appreciated your consideration throughout the process. You have made a difficult time easier by your prompt and efficient handling of the claim.

J. Marshall, Rockville, MD

This letter shall serve as a testament to the excellent and professional claims service I received from Atlantic Mutual when my car was damaged. I found your representative to be highly knowledgeable and responsive, consistently friendly, and genuinely interested in my concerns. I always felt that Atlantic Mutual viewed my satisfaction as being in their best interest. Thank you for making my experience a pleasant one.

M. Trammel, Lenexa, KS