Automobile Claims

To ensure that your claim is processed as quickly as possible, try to have the following information available when you call. However, please do not delay reporting the claim if you do not have all the information requested.

First Party Claims (Damage to or theft of your own automobile)


  • Policy number
  • Date of loss
  • Insured's name and address
  • Location of loss
  • Description of loss
  • Police or fire report/number of police report/precinct or fire department responding
  • What caused the loss?
  • Approximate dollar amount of the loss (if known)
  • Name and telephone number of person to contact to discuss the claim
  • Type of vehicle
  • License plate number
  • VIN number (can be found on insurance card or registration)
  • Can the car be driven?
  • Where is the car or where can we inspect it?
  • Have you obtained an estimate?

Third Party Claims (Damage to someone else's property or bodily injury to someone else)


  • Policy number
  • Date of loss
  • Insured's name and address
  • Location of loss
  • Description of loss
  • Police or fire report/police report number/precinct or fire department responding
  • What caused the loss?
  • Approximate dollar amount of the loss (if known)
  • Name and telephone number of person to contact to discuss the claim
  • If bodily injury, name, age and relationship of injured person
  • Extent of the injury/person complaining of what?
  • Was the injured person taken to a hospital?
  • Names of any witnesses
  • Was a police report made?
  • Have you been contacted by an attorney representing the injured person?